Question 1

How does the AI design tool work?

Accepted Answer

Simply describe what you want to see on your t-shirt using natural language. Our AI powered by Google Gemini will generate a unique design based on your description. You can then adjust the size and position on the t-shirt preview before ordering.

Question 2

Can I upload my own images?

Accepted Answer

Currently, Tees.ai focuses on AI-generated designs. You describe your vision, and our AI creates it for you. This ensures every design is unique and created specifically for you.

Question 3

What if I don't like my generated design?

Accepted Answer

No problem! You can generate as many designs as you like before placing an order. Try different descriptions, use the 'Enhance' feature to improve your prompt, or click 'Surprise Me' for random inspiration.

Question 4

Can I save my designs for later?

Accepted Answer

Currently, designs are generated per session. We recommend taking a screenshot of any designs you love, or proceed to checkout to save your design as part of an order.

Question 5

What type of t-shirts do you use?

Accepted Answer

We use premium unisex t-shirts made from 100% Airlume combed and ring-spun cotton. They feature a modern retail fit, side-seamed construction, and tear-away labels for comfort.

Question 6

How is the design printed?

Accepted Answer

We use direct-to-garment (DTG) printing technology, which produces vibrant, detailed prints that are durable and long-lasting. The design becomes part of the fabric rather than sitting on top.

Question 7

What sizes are available?

Accepted Answer

We offer sizes from XS to 3XL in a relaxed unisex fit. Check our Size Guide for detailed measurements to find your perfect fit.

Question 8

What colors are available?

Accepted Answer

We currently offer t-shirts in classic colors including Black, White, Navy, and Heather Gray. All colors work beautifully with AI-generated designs.

Question 9

How long does production take?

Accepted Answer

Each t-shirt is made to order, then printed and dispatched within 7 days.

Question 10

How long does shipping take?

Accepted Answer

After dispatch, domestic (US) shipping typically takes 3-4 business days. International shipping takes 5-15 business days depending on destination.

Question 11

Do you ship internationally?

Accepted Answer

Yes! We ship to USA, Canada, UK, Europe, Australia, and many other countries worldwide. International orders may be subject to customs duties and taxes.

Question 12

Can I track my order?

Accepted Answer

Absolutely! Once your order ships, you'll receive an email with tracking information so you can follow your package every step of the way.

Question 13

What is your return policy?

Accepted Answer

Since each item is custom-made for you, we cannot accept returns for change of mind or sizing issues. However, we will replace or refund any item that arrives damaged, misprinted, or defective.

Question 14

What if my order arrives damaged?

Accepted Answer

Please contact us within 30 days of delivery with photos of the damage. We'll send a replacement at no cost to you.

Question 15

My order hasn't arrived. What should I do?

Accepted Answer

First, check your tracking information. If your package shows as delivered but you haven't received it, or if it's been significantly delayed, contact us within 30 days and we'll help resolve the issue.

Question 16

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) through our secure Stripe payment processor. Your payment information is never stored on our servers.

Question 17

Is my payment information secure?

Accepted Answer

Absolutely. All payments are processed through Stripe, a PCI-compliant payment processor. Your credit card details are encrypted and never touch our servers.

Question 18

When will I be charged?

Accepted Answer

Your card is charged when you complete your order. We don't charge until you've confirmed your purchase.

Frequently Asked Questions

Ordering & Design

Products & Quality

Shipping & Delivery

Returns & Refunds

Payment & Security

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